Graham Custom Truck Accessories, LLC

Shipping & Returns Policy
Last modified: December 22, 2011

Graham Custom Truck Accessories, LLC has a very open and simple Shipping & Returns Policy as a manufacturer and dealer of automotive aftermarket accessories.  Please read below for further info:

We make every effort possible to ensure that your order/package arrives on time and in good condition.  If you receive a package that is damaged, please call us immediately, @ 619-884-8563 and we’ll do everything in our power to assist you.

A number of the products we sell are not manufactured by us, they are drop-shipped from either the original manufacturer or a premier distributor.  In these cases, we will always refer to their respective Shipping & Returns Policies.  Typically, as a customer, you have 30 days to return the product in re-sellable condition.  In some cases you will be required to pay a restocking fee which will be deducted from the credit. In addition, we do our best to ensure you receive the correct part #. If you fail to give us accurate information regarding your vehicle and an incorrect part # is shipped to you and we determine that we were not at fault, we reserve the right not to reimburse you for the shipping or freight. We will also not be responsible for shipping or freight costs on the return for credit of the price of the product.

Please note:  if you place an order on our website, or have problems with our shopping cart due to circumstances outside of our control during an order, it is your reponsibility to contact us immediately.  If you wait to contact us, and we ship your product, then you call to cancel the order without having contacted us immediately, we reserve the right to charge you 25% of the total order amount for cancellation fees, restocking fees, shipping fees, etc…or $250, whichever is more, regardless of the dollar amount of the order.  Customers who have no regard for old-fashioned companies who provide excellent customer service will be held responsible.  We have people answering phones 24/7 and returning calls within 1 hour.  We seriously doubt you will find many internet companies that provide this sort of personalized customer service.

Please note that shipping times may vary depending on many factors including product ordered and availability from either manufacturer or distributor, time of order and respective cut-off times and holiday crunches.  We strongly suggest that you not wait until the last minute to do your shopping.  Even if a product is in stock, it could take in some cases up to 48 hours or more for the product to ship.  If our website indicates that the product will ship from California, that is not necessarily always the case.  Depending on availability of the product and which one of our warehouses it is stocked in will determine where the product is shipped from.

Graham Custom Truck Accessories, LLC is a personalized customer service oriented company.  We are also serious product developers and we do a lot of custom work.  We are not some run of the mill drop ship site.  We don’t make our customers go through some automated system to get a live human on the line, and we don’t ask our customers to wait on hold.  We either answer the phone, or we call you back typically within 1 hour except when out of the office or on vacation.

Please feel free to direct any questions or concerns regarding this Policy by contacting us through this web site or by writing to us at Graham Custom Truck Accessories, LLC, P.O. Box 1739, Ojai, CA  93024, or you can email us at cargocatch@cargocatch.com.